Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, try a cigarette.
Much like any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the start of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not as a result of economy, but to a problem with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to really put us on our guard Vape Pen Battery for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We have been happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we will have to address over the next six months.
Besides an increased number of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by way of a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we have been able to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that we are providing free expedited shipping for some orders.
Among the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that we have a returns policy set up. Because of this policy, we’ve been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the aforementioned news-report topics, there are other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one focused on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. In addition to hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.